Activate Sky Broadband Shield to help protect against unwantedĪttacks, such as viruses, phishing or malware-infected sites.If you're receiving calls of a threatening nature, such as racially motivated threats, or threats of bodily harm or sexual assault, consider contacting the police.Talk customers on the Sky Network can get Sky Talk Shield. Use Sky Talk Shield to block scam calls - Sky.Sky Mobile customers, caller ID should automatically be displayed on your device screen, unless you've chosen to disable the service on your handset. Press a digit on your keypad so it sounds like you're starting a call trace and speak as if someone else is in the room.įor Sky Talk customers, if available, use 1471 to identify the caller’s phone number.Make sure your voicemail greeting doesn't include your number or that you're on holiday. Use voicemail to screen incoming calls.Don’t follow any menu options or make any number selections during the call - just hang up.If they ask "What number is this?" don't tell them but ask "What number did you dial?"If there's no reply after giving a greeting, hang up. ![]() Make sure the caller identifies themselves.Don't give your name or number when you answer the phone.Here’s just a few ways you can stay safe: We work around the clock to protect you from fraudsters. Watch our video for help protecting yourself from scams.Īdditional measures for protecting yourself No matter how you’re contacted, you should always be wary of anything you weren’t expecting.įraudsters are often able to spoof or fake the calling number or sending email address, so even if it looks like it is from a company or someone you recognise, treat unsolicited or out of the blue calls, texts and emails carefully and use the advice below to look for other clues that they might not be genuine. They might get in touch by phone, email or text, or through a website or social media, and can often look or sound genuine. usernames, passwords, credit card details, or even your Sky viewing card number. These are fraudulent calls, emails or texts pretending to be from companies or banks and trying to get money or personal, sensitive or financial info from you. Additional measures for protecting yourself.What to do if you get a scam call, email or text.
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